How do I check in?
Please complete check-in procedures at Hotel Pacific Kanazawa
between 15:00 and 18:00.
Our staff inform you check-in procedures, pick-up service to KAZUEYA, recommended sightseeing spots and restaurants.
Is it possible to check my luggage at KAZUEYA prior to check-in?
Luggage can be checked at Hotel Pacific Kanazawa.
What are the check-in and check-out times?
Please check in from 15:00 and check out by 11:00.
The time cannot be extended unless the special circumstance.
Since the housekeeping staff will enter the room from 11:00, please punctually complete check-out.
We are going to stay with children. Can we sleep in the same beds?
Children under 6 years old can sleep in the same beds, but no additional amenities.
Children over the age of 7 are charged the same as adults.
Is there a place for us to do our laundry?
There is a laundromat within a 3-minute walk from KAZUEYA.
When staying for consecutive nights, will our room be cleaned by housekeeping staff?
Housekeeping service will be provided on the 3rd day for guests who stay 4 nights or longer. Please note that we do not provide this service for guests staying 3 nights or less.
Do you have pajamas?
We have original pajamas for the number of people.
Could you tell me where the bedrooms are?
Bedrooms and the rooms with futons are on the second floor.
Is it possible to stay with our pets?
We are afraid, but pets are not allowed.
What kind of kitchen supplies do you have?
There is tableware for the number of people.
Is there a convenience store or a supermarket near KAZUEYA?
There is a convenience store a 6-minute walk from KAZUEYA.
The Omicho market known as “the Kitchen of Kanazawa” can be reached in about 10 minutes on foot.
Does this accommodation come with travel amenities and towels?
Available for the number of people.
Please check the page of rooms for details.
Is a smoking area available?
The Kazuemachi Chayagai neighborhood is designated as a preservation district for important, traditional buildings. In order to prevent fires in the district as well as the spread of fires originating from the district, all Kazuemachi Chayagai buildings and surrounding areas are non-smoking zones.
Is it okay to be noisy in the room?
KAZUEYA is in a place where you can relax with local life, and it is contiguous to your neighbor. We’re very sorry, but we would appreciate it if you could consider the loudness of speaking voices in the alley and the room.
Who should I contact if there is an emergency or any troubles?
If there are some problems, please contact Hotel Pacific Kanazawa
. In case of emergency, press the emergency button. ALSOK security guards, will be dispatched immediately.